Normally, after receiving the order information, we will process the order within 24 hours and provide the customer with payment and delivery information. The delivery time is usually between 3-5 days from the order confirmation date or as agreed with the customer when placing the order. However, there are cases where delivery may take longer, but this only occurs in uncontrollable situations such as:

+ Our staff will contact the customer via phone but cannot make the delivery.

+ The delivery address provided by the customer is incorrect or difficult to find.

+ A sudden increase in the company's order volume delays order processing.

+ The company's suppliers are slower than expected, resulting in delayed delivery, or the shipping partner is delayed in delivering to distributors or customers with large, long-term demand.

Therefore, the company will mostly support the shipping costs as a way to take care of its distributors. For retail customers with large orders, please contact us directly to negotiate contracts and shipping fees.